Privacy Policy
How Anchored A/C & Heating collects, uses and protects your information.
Last updated: October 13, 2026
Who we are
This Privacy Policy explains how Anchored A/C & Heating (“we,” “us,” or “our”), a licensed HVAC contractor (Florida License CAC1818059) serving Polk County, Florida, collects, uses and protects information when you visit anchoredairconditioning.com or contact us through it.
Information we collect
We collect information you choose to give us, such as your name, phone number, email address, service address, the service you need and any message you send when you fill out a form, book online, chat with us, call, or text us. We also collect basic technical information automatically, such as your browser type, device, pages visited and approximate location derived from your IP address, through cookies and similar technologies.
How we use your information
We use your information to respond to your requests, schedule and perform service, send appointment confirmations and reminders, provide estimates, process financing inquiries, improve our website and services, and meet legal obligations. If you text or call us, we use your number to reply about your request.
Third-party services
Our online booking, chat and review features are provided by Housecall Pro, and financing applications are handled directly by Synchrony Bank on their own website. These providers process the information you submit to them under their own privacy policies. Our website may also use analytics tools to understand how visitors use the site. We encourage you to review the privacy policies of these services.
How we share information
We do not sell or rent your personal information. We share it only with service providers who help us run our business (such as scheduling, communication, website hosting and financing partners), when required by law, or to protect our rights and the safety of our customers and team.
Cookies
Cookies are small files stored on your device that help the website work and help us understand site usage. You can block or delete cookies in your browser settings. Some features, such as online booking or chat, may not work properly without them.
Text messages
If you contact us by text or provide your mobile number, we may text you about your service request and appointments. Message and data rates may apply. Reply STOP to opt out at any time.
How we protect your information
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your choices
You can ask us to update or delete the personal information we hold about you, or to stop contacting you, by calling or emailing us using the details below. We will respond within a reasonable time.
Children’s privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised.
Contact us
Anchored A/C & Heating
Phone: 863-618-5355
Email: [email protected]
Serving Auburndale, Winter Haven, Lakeland and Polk County, Florida